You can visit our Order List page to check the estimated delivery date and carrier to learn about the latest status of your order. Apple and its carriers cannot provide an exact delivery time. Our carriers will call you before the item is delivered.

If you need to return the product to Apple, please log in to the order list page using your Apple account and password first.

After logging in, you will see the recent order products. Please find the product you need to return, click to enter the order details page, then click "Initiate Return" in the order details, select the product you want to return, and then follow the instructions to schedule a home pickup and prepare the return product.

If you have multiple products to return, you need to place all the products in one packaging box and attach a packing list. If you are returning a computer, we recommend using the original packaging. If the original invoice you received is a paper ordinary invoice, please return the invoice along with the product.

We provide a free home pickup service. Please wait for the carrier to contact you and pick up the returned product on the scheduled date.

If your location is not within our carrier's pickup and delivery coverage area, you will be informed to send the returned product to the nearest carrier location. Please refer to the Shipping and Delivery help page to see the areas where our carriers currently provide pickup and delivery services.

If you are choosing an Apple Store retail store for pickup for the first time, our product page will display Pickup: Check availability. Tap this link, select the city you want to pick up from, and then tap the listed Apple Store retail stores to check availability. If you have previously selected an Apple Store retail store, our product page will display the location you selected. You can tap to view other retail stores and check the availability of pickup services at another Apple Store retail store.